Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
OVERALL PURPOSE OF JOB:
Process customer service and technical service enquiries through :
are sourced from external suppliers. Customer Service: Customer Service essentially means that we go the customers' expectations or requirements. Customer Care: Customer care means how well customers are getting a customer to purchase an item that is more expensive than the product that the customer was originally and Display: This is a key factor in attracting customers into the retail store. Marketing: Whilst the marketing
implement market penetration and customer retention strategies for all customer channels, as well as strategies to understand competitor trade strategies and customer needs. Forming sales strategies to keep the company and adhered to Assisting customers in resolving issues and optimizing customer service/developing best best practices for customer experience Product Training Prepare and manage full annual budgets. Full responsibility and industry trends, competitors, and leading customer strategies. Responsible for managing the in-store
are sourced from external suppliers. Customer Service: Customer Service essentially means that we go the customers' expectations or requirements. Customer Care: Customer care means how well customers are getting a customer to purchase an item that is more expensive than the product that the customer was originally and Display: This is a key factor in attracting customers into the retail store. Marketing: Whilst the marketing
suppliers.Customer Service:
- Provide product information, address customer queries, and guide them through the sales process
nurture relationships to convert prospects into customers.
- Provide regular updates on progress as
well as challenges.
- Gather feedback from customers to understand their satisfaction and areas for
•To discuss matters with service advisors and customers as required and provide lucid explanations •To functions •To ensure vehicles are returned to the customer after service in a neat and clean condition •Correct •Correct write-up's of job cards •Ensure customer satisfaction is of the highest leve •Work on Saturdays
M-KOPA Customer Service - Team Coach
Â
The position of the Team Coach Coach is to lead an inbound voice/messaging/email customer services team and to maintain quality of service service delivered in conjunction with customer goals and objectives. The Team Coach is also expected to work all teams of the Contact Centre to ensure that Customer Experience is delivered all the time.
Main
record in meeting targets and achieving premium customer service
driving sales and inspiring exceptional front-line customer service aligned with the company's core values Responding to customer enquiries Establishing an immediate rapport with potential customers Closing rental sale deals Administering customer accounts Delivering excellent front-line customer service Working with