line application support for internal Tracker customers. Keep track of issues raised and respond in accordance internally developed applications/systems, and Tracker customized implementations of 3rd party applications/systems & Service Desk Team to enhance the quality of customer service and applications support while you also skills: TCP/IP, Load Balancers, Firewall, VPN'S Customer Support experience Experience with support ticketing Demonstrates true passion for customer centricity and Software support. Demonstrates cross-functional expertise
JOB:
The Customer Service Agent is responsible to effectively assist customers with general and imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated
other products to potential customers Making professional sales call to customers. Knowing the product being risk or fraudulent sales are made. Treating the customer fairly. Understanding the call centre metrics
other products to potential customers Making professional sales call to customers. Knowing the product being risk or fraudulent sales are made. Treating the customer fairly. Understanding the call centre metrics
specializing in, designing and manufacturing of custom awards, Trophies, medals, name badges and signage over the phone and in person and maintaining good customer relationships. Find and qualify new prospect Close skills) Administration of sales processes – email, customer data base, job processing platform Telephone work Evolution database and all customer notes Keep records of contact with customer and be meticulous about following up on opportunities and commitments Handle customer grievances to preserve the company's reputation
Aptitude in decision-making and problem-solving Customer Centric • Proficient in MS Office packages, especially Aptitude in decision-making and problem-solving Customer Centric Proficient in MS Office packages, especially
management of targets, performance management and customer service. • Leadership and development of staff managers, Managers and staff. • Ability to deal with customers at operational and Executive level • Excellent
management of targets, performance management and customer service. • Leadership and development of staff managers, Managers and staff. • Ability to deal with customers at operational and Executive level • Excellent
growing existing accounts Build and maintain strong customer relationships with decision makers and those who
growing existing accounts Build and maintain strong customer relationships with decision makers and those who