OF JOB:
Process customer service and technical service enquiries through inbound calls calls and provide end-to-end service.
Main Responsibilities will include but will not be limited :
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests requests received from internal and external customers. Completing all Consumer and Business Admin cancellations when received Resolving all cancellations and customer service queries and/or concerns according to the relevant information enquiries timeously and accurately. Update customer details on internal systems (CDS; CRM; Willow;
achieved and maintained. Tracker requires the services of Retention consultant in the Retention department Department are handled efficiently and in line with service level agreements and standards. Action e-mail requests requests received from internal and external customers. Completing all Consumer and Business Admin cancellations when received Resolving all cancellations and customer service queries and/or concerns according to the relevant information enquiries timeously and accurately. Update customer details on internal systems (CDS; CRM; Willow;
inbound voice/messaging customer services team and to maintain quality of service delivered in conjunction conjunction with Altron People Solutions customer goals and objectives. The Team Coach is also expected to work teams of the Contact Centre to ensure that the Customer Experience is delivered all the time.
Main
that all agents meet agent adherence and reach service levels (Basic Metrics i.e. NPS, FCR and AHT).
Verify adherence and compliance to stated quality, customer and compliance standards. Aim to identify areas all required information were disclosed
sales and inspiring exceptional front-line customer service aligned with the company's core values of Responding to customer enquiries Establishing an immediate rapport with potential customers Closing rental deals Administering customer accounts Delivering excellent front-line customer service Working with all
sales and inspiring exceptional front-line customer service aligned with the company's core values of Responding to customer enquiries Establishing an immediate rapport with potential customers Closing rental deals Administering customer accounts Delivering excellent front-line customer service Working with all
- Provide product information, address customer queries, and guide them through the sales process
nurture relationships to convert prospects into customers.
- Provide regular updates on progress as
well as challenges.
- Gather feedback from customers to understand their satisfaction and areas for
feedback to relevant teams for continuous product or service enhancement.
- Travel to various sites to
articulate the capabilities and value of the company's services at all levels within the Private Sector. The ideal relationships to maintain old business and acquire new customers). Ensure that sales targets are met. Coordinate various teams so that the customer's expectations are met. Upsell the Company's services and solutions. Serve between the Company and their customers. Manage market segments, customer base and industry verticals to business development plan. Manage and identify key customer relationships and pipeline. Utilise the internal
articulate the capabilities and value of the company's services at all levels within the Private Sector. The ideal relationships to maintain old business and acquire new customers). Ensure that sales targets are met. Coordinate various teams so that the customer's expectations are met. Upsell the Company's services and solutions. Serve between the Company and their customers. Manage market segments, customer base and industry verticals to business development plan. Manage and identify key customer relationships and pipeline. Utilise the internal