Job Purpose To effectively conduct quality call monitoring by assessing the quality of interactions between
expected to service existing clients as well as cold call new clients. Applicants should be well spoken and
expected to service existing clients as well as cold call new clients. Applicants should be well spoken and
through tracking and feedback.
Manage and track all ad - hoc and routine service calls. Generate and communicate all client reports vis
activities, responses, and feedback.
is optimised. Customer Care Call Centre Management Management of the call centre team to ensure the timeous
industrial and commercial experience with a Data Center Infrastructure skill set.
Achieve sales targets Manage sales pipeline Cold calling, networking, and lead generation Negotiate pricing
hotel and restaurant reservations. Screening phone calls and routing callers to the appropriate party. Using