incumbent will analyze training needs and prioritizes contact centre training in line with operational needs products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme alternative training methods and interventions with the Contact Centre Training Manager if the expected performance
Facilitators (Contact Centre). The successful incumbent will analyze training needs and prioritizes contact centre products. 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme alternative training methods and interventions with the Contact Centre Training Manager if the expected performance
To provide leadership and day-to-day management for key aspects of the work of the Outbound Department. Ensure SQCCS requirements are met and monitored Ensure steps 5 – 7 are implemented and monitored Ensure that the clients Way is implemented Drive Continuous improvement through problem solving m
opportunity to work within a financial sales outbound contact center where you will receive qualified leads, providing advice Will be dealing with customer banking details The use of appropriate applications and technology in a professional, client-centric manner Matric Contact Centre Experience – min 12 months Customer service
As an Operations Manager you will lead a BPO contact centre team in delivering exceptional customer Solutions. You possess proven customer service and contact centre operations skills, strong communication
As an Operations Manager you will lead a BPO contact center team in delivering exceptional customer Solutions. You possess proven customer service and contact center operations skills, strong communication
learning. Successful consultants are self-motivated, detail-oriented, and capable of building trust with clients promptly and accurately. Handle client queries with detailed instructions. Deliver high-standard client services Requirements: Proven experience in call center or contact center sales. Demonstrated success in sales roles
highlight key risks and opportunities. o Delivery of detailed Operational reports outlining performance by functional delivery • General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks co-ordinate small projects Possess a high attention to detail Concerned with maintaining standards of accuracy
We're UREGNTLY seeking Web Chat Contact Centre Agents - 3 Months Contract - Woodmead (Gauteng) To start
skills and attention to detail