within Testing, Inspection and Certification. The call centre agent will support the business developer by to respond All calls are to start in English unless there is a valid reason why the call started in a different Manage large amounts of outbound and/or inbound calls in a timely manner Manage your phone time, breaks all calls are to be closed professionally with a proper greeting Call process Follow the call “scripts” “scripts” when handling different topics Disposition calls accurately after every interaction Ensure accurate
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The
with extensive in-bound and customer relations call centre experience to join their team. Must be fluent
Contributing to and driving sales by effectively calling clients Responsible for processing all correct communicate with a wide range of clients The post Call Centre Agent appeared first on freerecruit.co.za .
DBN002902-CR-2 Call Centre Agents - International Campaign Our client is looking for Call Centre agents willing
Our client is looking for call centre agents willing to work an international campaign. Candidates must
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
Ensure ALL calls are answered according to Contact Centre standards Job Requirements Contact Centre experience & Organising Skills Salary R9000 pm The post Call Centre Agent appeared first on freerecruit.co.za .
Contributing to and driving sales by effectively calling clients Responsible for processing all correct 4500 plus commission and incentives. The post Call Centre Agents appeared first on freerecruit.co.za .