to staff and clients by conducting physical examinations and performing workplace assessments in line will be responsible for: Conducting physical examinations on patients (weighing, measuring, and doing pre-employment, periodic, and exit medical examinations per medical examination protocols. Providing a baseline and fitness to work. Recording and signing all examinations. Providing fit-to-work certificates, annexure
(Incident Management) tickets Action and resolve CIM (Critical Incident Management) tickets as required Raise Management) tickets as identified Action and coordinate CM (Change Management) tasks and tickets as required
standard of ticket logging by team members
ways that optimize performance. Analyse help desk tickets and/or IT Service data and recommend customer service debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer
ways that optimize performance. Analyse help desk tickets and/or IT Service data and recommend customer service debugging, correcting, repairing, servicing, examining, installing, training, and troubleshooting computer
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
tasks and tickets as required Action and resolve CIM (Critical Incident Management) tickets as required Management) tickets Raise and lead tasks PM (Problem Management) tickets as identified Handling Tickets and Tasks the organisational Agile Working Model Performing ticket duty services as and when required in-line with
for:
Ensure adherence to standard of ticket logging by team members - Tickets logged within 15 minutes of receipt client/ system. Ensure adherence to standard of ticket handling by the team members. - Update clients standard of ticket resolution by the team members - NOC Engineers - minimum of 10 tickets closed daily daily. NOC Administrators min. 20 tickets closed daily Resolve and manage Customer escalations - Within Customer resolution of issue Analyse trends and ensure problem tickets are raised. - Minimise repetitive issues Coordinate
of ticketing & fares Good Knowledge of PNR creation, OSI/SSR Request update, Pricing, Ticket Issuance/re-issuance Issuance/re-issuance, Ticket Cancellation/Partial ticket cancellation, Divide PNR etc. on GDS Prior working