Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime English Language Excellent Communication Skills Technical Support Analyst, SQL, Oracle, Wed methods, Sharepoint
Our Client a Global Tech firm is seeking a Technical Support Analyst to join their team in Randburg (Fulltime
customer-focused Pump Specialist to join our team as Technical Customer Support. As part of this role, you'll spearhead spearhead the development and optimisation of our technical support services for our customers and service partners all client inquiries, whether it's about product support, selections, or recommendations. Taking charge maintained for management. Providing direct technical and commercial support to our external service partners. Mastering the ins and outs of our CRM system for seamless operations. Taking the lead on first start-up
Job Title: Technical Support Analyst
Employment Type: Permanent
TECHNICAL SKILLS AND SUPPORT REQUIRED:
Minimum 3-5 Years industry experience in technical administration.
Experience with ERP (SAP RESPONSIBILITIES:
Liaise with stake holders on technical queries.
Create and maintain Bill of Materials Materials.
Update and maintain the ERP system with technical detail.
Assist quality, production internal and external sales with queries around technical content, drawings, parts or BOMs.
Manage under pressure. Accurate, detail orientated and technical.
Strong Communication skills required.
Position: Provide high quality application and systems support Understand the nature and business impact of Provide second line support for technical and functional solutions Technical Support: Oracle, SQL Server
management of the PANstrat support function with specific focus on providing support to the lodge and regional development process and support the rollout of new development projects.
skilled and motivated Technical Support Specialist to join our team. As a Technical Support Specialist, you disciplines are necessary. In addition to technical support, you will also receive training in PPF patternmaking your technical expertise and problem-solving skills in a fast-paced environment. Provide technical support person or over the phone Diagnose and troubleshoot technical issues reported by customers Guide customers through with cross-functional teams to resolve complex technical problems Learn and develop skills in PPF patternmaking
Day to day support of IT requirements for the companys users
Intermediation between users and IT
(Microsoft patching and anti-virus; other application support NetSurIT Cloud operation security centre)
Computer
Microsoft cloud operation security centre
Support users across the branch network via phone TeamViewer
TeamViewer (remote software); MS Teams
Desktop support across the full office infrastructure (local pc;
determine patterns to pro-actively assist with future support
Use IT Management information (Microsoft reports)
Proven experience as a Support Technician backend application support or similar role, with a strong strong understanding of system monitoring and alert configurations - monitoring applications. Proficient in commuincations and to be able to explain technical concepts to a non-technical audience. Strong analytical skills