Respond to user software or hardware queries via ticketing system, email or phone Troubleshooting and resolve resolve (or escalate) issue Update the ticketing system, ensuring the call has been logged and all notes
Respond to user software or hardware queries via ticketing system, email or phone Troubleshooting and resolve resolve (or escalate) issue Update the ticketing system, ensuring the call has been logged and all notes
will include routing of tickets, following up, escalation and closing of tickets after customer agreement
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
reissuing Tickets and Refunds Ensure that all fees are correctly charged at time of ticketing including
you will need:
Relevant Degree (NQF 7) OR Airline Transport Pilot Licence OR Equivalent Qualification
departments or authorities as needed (e.g., security, airlines, law enforcement);
in roles such as Car Rental Agent, Hospitality, Airlines, or other customer-facing positions involving