advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International for direct reports Manage agreed performance standards and compiling comprehensive action plans for implementation
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join with strategy/campaigns/dialler/WFM meet required standard Keep informed about clients industry, International for direct reports Manage agreed performance standards and compiling comprehensive action plans for implementation
high-performance call center of CLO’s with a clear vision to provide world-class Inbound and Outbound CRM
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5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY
relationship with each individual who is part of the call center structure.
Document performance agreements
CLO’s performance
Ensure JD, KPI, expected standards are imbedded
Performance Management of CLO’s
Conduct remote live listens of at least 3-5 calls per week per CLO area.
Conduct required performance
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service customers. Key Responsibility Handling of inbound and outbound calls Maximising revenue opportunities Verification administration functions Matric At least 2 years in call centre operator role Strong communication skills Must English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .
Reference: CAW005723-LH2-1 Call Centre Agent - Client Service in Automotive Industry Fastest growing Service Call Centre Consultant. The position will be based in Roodepoort, West Rand Requirements: Call Centre Duties: Outbound calls Effectively supports customers Maintains high service standards Contributes to overall
structure Multi Skilled agent with outbound and inbound experience Ensuring that clients' needs and requirements adaptability to different personality types 1 year call centre experience in the igaming sector .
We require services of Outbound Call Centre Agent to Sell a range of insurance, financial or other products to potential customers Making professional sales call to customers. Knowing the product being sold. Handling Treating the customer fairly. Understanding the call centre metrics and consistently achieving minimum metrics metrics. Capturing and recording sales call details 100% in the CRM system. Adhering to policies and processes Microsoft Word and Excel. Good typing skills. Prior call Centre sales experience minimum - 6 months 6 months
style="text-align:center">Vodacom Postpaid Call Centre Consultant