This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join as Campaigns, Workforce Management, the Dialler teams and our Durban Clients. This role will report to Information Technology and CAMS across agreed, defined service levels Optimize Branch operational productivity develop and accelerate Team Manager/ Team Leaders into Hi- Potential leaders. Develop and articulate experience in Collections Environment/ Financial Services Industry Minimum 5-10 Years' experience in a Management
THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
ensure that CLO’s meet and sustain agreed customer service, productivity and other targets through daily
required to deliver outstanding customer service. Ensures that a customer focused, high performance/high
sales and distribution functions by improving customer service through analyzing, evaluating, and optimizing
related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service service to our customers. Key Responsibility Handling of inbound and outbound calls Maximising revenue administration functions Matric At least 2 years in call centre operator role Strong communication skills Must English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .
function.
Company has a vacancy for an Accounts Payable Team Leader responsible for the timely payments of local creditors records, to oversee the accounts payable team as well as forecasting of accounts payable cash Payments and South African Reserve Bank requirements. Team management. People skills – highly adapted interpersonal
Reference: HC003104-Moipo-1 Title: Team Leader: Events, CSI, Reception, and Promoshop Description: Events activities. Liaise with subsidiaries, external service providers, and key role players. Manage and participate projects, ensuring effective communication with the team. Develop and adhere to efficient event timelines personnel and office assistants. Supervise the events team. CSI (Corporate Social Investment): Create and manage CSI and sponsorship activities. Supervise the CSI team. Promo Shop Management: Administer the Promo Shop
excellence with strategic and value-add client service Supervise and lead production line staff, including standards. Provide guidance, direction, and support to team members, ensuring adherence to standard operating production activities to meet production schedules and customer demands. Monitor production processes, equipment to ensure products meet quality standards and customer specifications. Conduct regular inspections and production goals, targets, and performance metrics to team members, ensuring alignment and accountability.
Company is looking for a Team Leader to successfully support the management of a team of Destination Specialists Lead the team to operationalise agent requests seamlessly and continuously improve service standards conjunction with GM the team’s operational excellence Pass on Tourplan knowledge to the team via training/coaching well as assist in monitoring the team’s quote overview Ensure the team is up to date with regards to new development, news and changes relevant to the groups team Support groups and procurement in a seamless process
/>Reporting to the Automation Group Leader, this position requires the services of an individual to ensure optimal
Key Performance Areas:
Supervise team members.
Effective shop floor planning.