leadership, management, and support to the Operations Teams to ensure the execution of the collection's strategies experience in a large call centre at a debt collection company or financial services. • 5 years proven experience experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections daily operational functions of the collection call centres of the company and collaborate closely with Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join as Campaigns, Workforce Management, the Dialler teams and our Durban Clients. This role will report to Information Technology and CAMS across agreed, defined service levels Optimize Branch operational productivity develop and accelerate Team Manager/ Team Leaders into Hi- Potential leaders. Develop and articulate experience in Collections Environment/ Financial Services Industry Minimum 5-10 Years' experience in a Management
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join as Campaigns, Workforce Management, the Dialler teams and our Durban Clients. This role will report to Information Technology and CAMS across agreed, defined service levels Optimize Branch operational productivity develop and accelerate Team Manager/ Team Leaders into Hi- Potential leaders. Develop and articulate experience in Collections Environment/ Financial Services Industry Minimum 5-10 Years' experience in a Management
THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class
ensure that CLO’s meet and sustain agreed customer service, productivity and other targets through daily
required to deliver outstanding customer service. Ensures that a customer focused, high performance/high
sales and distribution functions by improving customer service through analyzing, evaluating, and optimizing
related processes. Establishing and communicating service and performance metrics, monitoring and analyzing
Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service service to our customers. Key Responsibility Handling of inbound and outbound calls Maximising revenue administration functions Matric At least 2 years in call centre operator role Strong communication skills Must English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .
North is looking for a Team Leader & Training Coordinator to join their team Minimum Education: Nursing
R17000 per month Experienced team Leader needed for an Inbound Sales Call Centre
Matric essential
3 years experience as a team lead - staff, assist in skills for up-selling, HR
About our client: Our client is a leading customer experience innovator specialising in creating, developing brands. About the role: As the Team Leader, you will guide a dynamic team focused on advancing AI-powered innovative, data-driven products. You'll drive the team's adaptability and resourcefulness, navigating challenges growth of Expert Raters Manage and coordinate global teams Handle administrative tasks Lead initiatives to expertise in data analysis Collaborate with other Team Leads Requirements: Fluent in German Fluent in English
About our client: Our client is a leading customer experience innovator specialising in creating, developing brands. About the role: As the Team Leader, you will guide a dynamic team focused on advancing AI-powered innovative, data-driven products. You'll drive the team's adaptability and resourcefulness, navigating challenges growth of Expert Raters Manage and coordinate global teams Handle administrative tasks Lead initiatives to expertise in data analysis Collaborate with other Team Leads Requirements: Fluent in German Fluent in English