Call Centre Quality Coach Jobs in South Africa

Call Centre Manager NEW

Johannesburg

THE JOB
Manages and builds a high-performance call center of CLO’s with a clear vision to provide world-class productivity and other targets through daily monitoring, coaching & support. Very knowledgeable on all aspects ng>
5 years management experience in a Call Centre environment
MAJOR RESPONSIBILITIES AND KEY relationship with each individual who is part of the call center structure.
Document performance agreements KPI stats
Daily monitoring and documented coaching of under-performers
Deep dive into root cause

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Call Centre Agent NEW

 Freerecruit

Hyper By The Sea

Call Centre Agent required to effectively assist client with enquiries and deliver a satisfactory service Responsibility Handling of inbound and outbound calls Maximising revenue opportunities Verification of administration functions Matric At least 2 years in call centre operator role Strong communication skills Must English and Afrikaans Solid Negotiations The post Call Centre Agent appeared first on freerecruit.co.za .

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Call Centre Manager Cresta

 Computer Experts Personnel

South Africa

 R45K pm plus uncapped commission

advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating the call centre operations. • Meeting performance targets for speed, efficiency, sales and quality. •

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Call Centre: English & Portuguese

Cape Town City Centre

 11000 Monthly

N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa

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Call Centre Manager - Durban

 Nutun

Umhlanga Rocks

This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join recruitment and performance management Ensure quality processes that prevent reputation risk to both departments to formulate action plans to improve quality Maintain compliance and consistent application

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Call Centre Manager Umhlanga

 Nutun

Umhlanga Rocks

This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join recruitment and performance management Ensure quality processes that prevent reputation risk to both departments to formulate action plans to improve quality Maintain compliance and consistent application

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Call Centre Agent NEW

 Freerecruit

Clarendon Marine

updating of all related information The post Call Centre Agent appeared first on freerecruit.co.za .

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Call Centre Agent Midrand NEW

 Landing On Mars Pty Ltd

Midrand

 R6500-00

be a part of our dynamic team at XYZ Inbound Call Centre We are currently seeking enthusiastic individuals Customer Service Representatives in our inbound call centre. As a member of our team, you will have the opportunity interaction. Key Responsibilities: - Answering incoming calls from customers in a professional and courteous manner attitude with a desire to help others - 6 Months Call Centre experience R6500-00 Performance Bonus Transport

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Outbound Sales - Call Centre Agent NEW

Durban

 Monthly

Position: Outbound Sales Call Centre Agent

Location: Durban Qualifications:

• Matric
• 1-2 years Call Centre Exp
• 1-2 years Sales Exp