You will be responsible for responding to inbound queries via voice and email correspondence. Handling and resolving Customer queries. You will be required to handle and resolve reconciliation items as well as refer to procedure manuals when processing requests. You will also need to update stand
URGENT: BPO Call Centre Agents needed
-Our client in the BPO (international) Call Centre are looking for strong customer service candidates to join their team for a USA Campaign.
-This will be night shift.
standards
Monitor Customer service standards in the Call Centre /Internal Sales
Ensure