This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
This role requires a seasoned Call Centre Manager, with a strong debt collections background, to join
Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS accordingly for follow up and compliance purposes. Call Centre Performance Management & Reporting Provides platforms & complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive
advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating planning & managing the daily running of the call centre operations. • Meeting performance targets for
N/Subs Contact centre needs Portuguese speaking agents to support Portuguese speaking clients in Africa
English & Portuguese
Knowledge of Mozambique or Angola clients
Foreign nationals welcome but Legal Docs must be in place
Computer literate
Contactable refrences
Foreclosure Secretary with experience dealing with FNB to join their team Salary Market Related and based Foreclosures (currently) Experience dealing with FNB is essential Experience dealing with OCS Must be
Foreclosures (currently)
Experience: 5 years management experience in a Call Centre environment MAJOR RESPONSIBILITIES AND KEY RESULTS accordingly for follow up and compliance purposes. Call Centre Performance Management & Reporting Provides platforms & complaints handling Knowledge of Call Centre Management systems. ATTRIBUTES: Resilient. Proactive
Foreclosure Secretary with experience dealing with FNB to join their team Salary Market Related and based Foreclosures (currently) Experience dealing with FNB is essential Experience dealing with OCS Must be
and experienced General Manager to lead the Call Centre Operations. Working hours Monday-Friday US Hours will be responsible for managing large-scale call centre activities, particularly during peak seasons operations, ensuring the effective management of a call centre with a large number of employees (500 ). Develop management roles, specifically in managing large call centres Demonstrated success in navigating peak seasons