Experience & Qualification Minimum of 5 years' help desk experience Knowledge of computer hardware. Ability
experience
the technical department ● Provides a Technical Help Desk service to clients. ● Provides telephonic and
with equipment and data; responds a centralized help desk to facilitate exchange of information and advice;
area. DUTIES AND RESPONSIBILITIES Attending to Help Desk tickets and closing them in a timely manner. Troubleshoot
Specifications document On-site, remote, and help-desk support Report and form customization Evaluation
based on status. Respond to Clients who phone the Help Desk Number to report incidents and or request follow-up
Radius VPN ARISTA – Unix Firewall IP Phone Support Help Desk Software MS TEAMS, Zoom M-Files BuildSmart Candy
Provide support and guidance to stakeholders via help desk. dd) Ensure customer (end-user) service satisfaction