Data Centre Service Delivery Manager to be based in Cape Town. The Data Centre Service Delivery Manager is overseeing the day-to-day operations, managing service delivery teams, and maintaining a high level of customer needs of the business. Develop and implement service delivery strategies to meet business objectives. Monitor with SLAs and KPIs. Lead and mentor a team of service delivery professionals. Build and maintain strong relationships culture of continuous improvement within the service delivery team. Bachelors' Degree or equivalent through
Team is to provide efficient and effective service delivery to clients. The Account Manager will be responsible support teams to ensure smooth and efficient service delivery Ensuring customer satisfaction SKILL SET AND
Team is to provide efficient and effective service delivery to clients. The Account Manager will be responsible support teams to ensure smooth and efficient service delivery Ensuring customer satisfaction SKILL SET AND
of all aspects of the campaigns to ensure service delivery against client performance standards. Key Engage with client on operational issues and service delivery on a weekly basis. Ensure continuous Improvement weekly basis to address operational issues and service delivery. Daily tactical client interactions Collate
all functions within Laboratory Services including Financial delivery, Customer Service, Technical Operations expectations are met with quality service delivery, TAT and quality service delivery. To liaise with and advise
self-build and Bitstream teams with regards to service delivery.
Â
Key Performance
scalations tracking and insights.
self-build and Bitstream teams with regards to service delivery. Key Performance Areas: Support to Field Sales: Escalations: Escalations tracking and insights. Service Delivery engagement.
capacity for continued task execution and service delivery and being accountable for all activities within business areas to ensure clear communication and service delivery to other business functions Assist with the
build and Bitstream teams with regards to service delivery Key Performance Areas Support to Field Sales Escalations CXX - escalations tracking and insights. Service Delivery engagement
will oversee and ensure that nursing care and service delivery are executed within a multidisciplinary quality