Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to their guests and to influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies, Skills an
Purpose of the Role: The role is to support Customer Service Agents in delivering exceptional customer experience to their guests and to influence and drive operations at both a tactical and strategic level, by leading, performance managing, developing, and motivating agents. Competencies, Skills an