Responsible for the supervision of a quality Contact Centre with regard to receiving manual applications, welcoming at the Contact Centre; ● Responsible for the supervision of a quality Contact Centre with regard to attending Responsible for the supervision of a quality Contact Centre with regard to attending and resolving voice calls Matric/NQF level equivalent, ● National Diploma in Call Centre/Marketing/Sales Service will be an added advantage related plus incentives The post Senior Contact Centre Agents appeared first on freerecruit.co.za .
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
further expansion, we currently have the role of Call Centre Agent.
Purpose of the job:
Ensuring
*THIS POSITION REQUIRES OUTBOUND CALL CENTRE EXPERIENCE*
Make a familyâs
that you have at least 18 months of outbound call centre experience in the Travel or Car Rental Industry
Certificate
At least 18 months of outbound call centre experience in the Travel or Car Rental Industry
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OUTBOUND CALL CENTRE EXPERIENCE IS ESSENTIAL
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Working
industry is currently looking to employ a Call Centre Manager based in Elandsfontein, Gauteng. A wonderful field. 5 Years' management experience in a Call Centre environment. Computer Literacy (MS Office Suite) platforms & complaints handling. Knowledge of Call Centre Management systems. Very good writing skills – relationship with each individual who is part of the call centre structure. Document performance agreements for failures, complains and open order report. CALL CENTRE PERFORMANCE MANAGEMENT & REPORTING: Provides
The Communication Centre: Support Manager will contribute to the high standard of quality client service and implementing the vision for the Communication Centre Client Servicing: Delivering on contracted SLA's and complaints Liaison role between Communication Centre, Client Services and Sales teams Creating a culture Treating Customers Fairly in the Communication Centre Decision Making: Prioritisation / delegation of Glacier product and process knowledge Proven Call Centre management experience will be an advantage
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
The incumbent will manage and support the Call Centre Agents in achieving required input and output standards client Collection targets. Accountable for Call Centre Agents performance through quality monitoring, compilation of reports and coaching of Call Centre Agents to achieve high performance outcomes Key Responsibilities: • Knowledge of the function, process in a Call Centre Environment • Systems. • Track record of Coaching
approximate 6 people. A strong background in a call centre is a basic requirement, along with a background Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales Leader / Customer Service experience in a Call Centre Experience doing quality control in a telesales