Building campaigns using:
Manage the day-to-day activities of the Fraud Agents (working shifts 24/7) who will detect and prevent fraud (inbound and outbound) Manage the day-to-day activities of Fraud Administration Agents who will investigate and recover losses incurred due to fraud reported on customer bank accounts (online
Technology (NQF level 5)
Technology (NQF level 5) More than 3 years in call centre and information system implementation SyNCH experience
Perform Regression Testing Logging of defects on Absa selected software Vendor relationship management
operational development team directly supporting the call centre, reporting to the Head of IT with dotted line queries and the side effects on a busy operational call centre. Create and maintain constraints, keys and indexes technical team, management and non-technical call centre agents. Very good problem-solving skills and
/>Description of Business
Absa Bank is a South African and Pan African based company
maintain our leading edge, Absa plays an active role in the Payments Community. Absa is a member of PASA (Payments
technical support across the company and for call centre campaigns.
- Setting up AD Accounts for
operational development team to support their call centre operations. Reporting to the Head of IT, you'll
communication with fulfilment coordinator, peers, Call Centre, Product ops, BAM's, Account Managers and other