Durban North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please shift based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand sale to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
communications during their onboarding journey and certain technical aspects of the implementation process. This includes and upsell/sales opportunities. Relay vital technical information to clients by phone, email, or system 1am (Mon - Fri) Experience in an I.T. / Technical or Technical Project management role Experience in an Experience leading small to medium sized teams I.T. / Technical customer support experience Experience with Microsoft365
progressive enhancements and strategic investments in technical upgrades to streamline the management and usability years implementing SEO best practices from a technical standpoint Ideally have worked in an Agile methodology
Serving as the core integrations and technical expert around technical stacks that are regularly used by