North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
Requirements: •Matric or equivalent qualification •High level of computer literacy – MS Office •Minimum of 2 years perform under pressure whilst maintain high energy levels •Pay great attention to detail •Able to motivate and able to liaise / present / negotiate on all levels •Ability to adjust effectively with new processes Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible •Create status report for Customer Service or Key Account Managers •Assist with resolution of Debtors queries
relations. Resolve issues that arise and on all levels of the agreement timeously and ensure completion amongst the support departments within the SPS group of companies to the benefit of the CLIENT’s needs with legal practitioners. Accept liability and accountability for any issue, problem, and task that affects interests of the COMPANY. ACCOUNTABILITIES: You will be directly accountable for: Meeting all Regulatory
calculations to reporting and filing. They are backed by Group, a trusted partner to over 13,000 clients, including will have: Proven experience in Customer Success, Account Management, or a similar customer-focused role
relationships with clients; – Managing client accounts using in-house systems (training provided) The
client service/client complaint environment Higher level managerial experience essential Advanced computer
parts. Customer service. To provide an exceptional level of service to current and prospective customers whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned requirements,
parts. Customer service. To provide an exceptional level of service to current and prospective customers whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned requirements,
parts. Customer service. To provide an exceptional level of service to current and prospective customers whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned requirements,
parts. Customer service. To provide an exceptional level of service to current and prospective customers whilst continuing to achieve customer satisfaction levels. If you meet the above-mentioned requirements,