North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
data • Capable planner • Basic understanding of accounting fundamentals • Ability to learn and adapt quickly
data • Capable planner • Basic understanding of accounting fundamentals • Ability to learn and adapt quickly
expectations of customers Takes accountability and ensures others are held to account on agreed upon performance expectations of customers Takes accountability and ensures others are held to account on agreed upon performance
expectations of customers Takes accountability and ensures others are held to account on agreed upon performance expectations of customers Takes accountability and ensures others are held to account on agreed upon performance
to all company policies. Send payment Proof of Accounts and ensure the debtors is loaded and removed. to all company policies. Send payment Proof of Accounts and ensure the debtors is loaded and removed.
SLA's in place Liaison with Suppliers regarding Accounts Payable Follow-ups to ensure service continuity Supervisor. Investigation of AWOL orders created by Accounts Payable. All afterhours calls to be managed and
SLA's in place Liaison with Suppliers regarding Accounts Payable Follow-ups to ensure service continuity Supervisor. Investigation of AWOL orders created by Accounts Payable. All afterhours calls to be managed and
expectations of customers Takes accountability and ensures others are held to account on agreed upon performance expectations of customers Takes accountability and ensures others are held to account on agreed upon performance
expectations of customers Takes accountability and ensures others are held to account on agreed upon performance expectations of customers Takes accountability and ensures others are held to account on agreed upon performance