North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
career opportunity for a dynamic and Central Key Accounts Manager to provide administrative and analytical Key Accounts Team. Purpose of the Job: To act as centralised liaison with clients and Key Account Managers Managers (KAMs) in respect of all client accounts. Acquire a thorough understanding of Client administrative between KAMs and internal teams. Resolve client account queries and provide the KAMs with the required forecasts to KAMs. Monitor centrally all client base account statuses and schedule client stock takes for KAMs
mission, just like you!
Account specific roles and responsibilities:
Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible •Create status report for Customer Service or Key Account Managers •Assist with resolution of Debtors queries queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment •Manage estimates and advice Customer Service or Key Account Managers of deviations •Report directly to the
data • Capable planner • Basic understanding of accounting fundamentals • Ability to learn and adapt quickly
data • Capable planner • Basic understanding of accounting fundamentals • Ability to learn and adapt quickly
relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
relevant departments i.e transport, warehouse, accounts etc and external sales representatives Following credit notes are done and followed up with the accounts departments Calling customers when necessary,
with legal practitioners. Accept liability and accountability for any issue, problem, and task that affects interests of the COMPANY. ACCOUNTABILITIES: You will be directly accountable for: Meeting all Regulatory
accredited
Process
Customer service