North area is looking for a SaaS / MSP Technical Account Manager to join their growing team. Please note: based in-office role. The SaaS / MSP Technical Account Manager works closely with customers to understand to contract renewal. As a SaaS / MSP Technical Account Manager, it is your role to be the client's partner negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's
Performance Areas: •Assist Customer Services and Key Account Manager’s with efficient shipment movement •Responsible department receive required documents timeously •Create status report for Customer Service or Key Account Managers queries •Ensure clients, Customer Service, Key Account Managers are updated with regards to daily shipment •Manage estimates and advice Customer Service or Key Account Managers of deviations •Report directly to the
negative feedback, advice/queries, engage at-risk accounts, provide clients with recommendations on how to valuable content for clients, engage in-opportunity accounts, host 1 on 1 training sessions, monitor client's facing role such as Client Experience or Technical Account Management role IT/Tech related experience Experience
with legal practitioners. Accept liability and accountability for any issue, problem, and task that affects interests of the COMPANY. ACCOUNTABILITIES: You will be directly accountable for: Meeting all Regulatory
Computer Literate Job Duties · Call Centre Duties – Receive incoming calls to assist with clients / customer
generate statistics to: Determine why complaints are received & to quantify impact Establish trends and
automate them, even better Work closely with the accountant to oversee and manage the collection of annual