studies, authoring white papers, and serving as Account Support Lead on accounts. Creating architectural solutions
with Team Leads and Account Managers: Work closely with the Customer Care Support Team Lead and Customer Customer Care Account Managers to align technical support activities with overall customer account strategies
business solutions. Work alongside Account Managers and Support Services teams in key accounts as the
provide support, user account management, maintenance, and enhancements. IT User Support: Communicate with diagnose faults, set up new accounts, and resolve password issues via various support channels, including face-to-face
Outputs: Creating user accounts and managing access control Providing IT support and resolving problems
and taken into account when technical solutions are proposed. Deliver Solutions and Support Complex and
and taken into account when technical solutions are proposed. Deliver Solutions and Support Complex and
collective accountability for the management and leadership of the department. In support and alignment