The ETQA Manager is responsible for the overall administration and accreditation of the organization's developing and implementing policies and procedures, managing the accreditation process, and ensuring compliance applications for continuous improvement. The manager will additionally assist the department to promote the registration stakeholders, either telephonically or electronically; Assist the ETQA Team with tracking and monitoring tasks administration and accreditation of training programs Manage the accreditation process, including submitting
with clients Experience in leading and developing managers Strong track record of consistent performance delivery, improving results through performance management and coaching whilst creating an operating environment at a management level within a Call Centre of a large operation 4-5 years experienced in managing large communication skills 2 years' experience as a Operations Manager in a call centre environment Market Related
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
The ETQA Manager is responsible for the overall administration and accreditation of the organization's developing and implementing policies and procedures, managing the accreditation process, and ensuring compliance applications for continuous improvement. The manager will additionally assist the department to promote the registration stakeholders, either telephonically or electronically; Assist the ETQA Team with tracking and monitoring tasks administration and accreditation of training programs Manage the accreditation process, including submitting
This is a Manager position that is a leader-manager role that requires the candidate to train, design Process, system and soft skills). The Role of the manager is expected to also be a change agent and a knowledge Organization's requirements of improving Customer Experience Manage multiple accounts from various industries. Clients international. Liaise with Operations Managers and Sr. Managers for all the accounts to implement training training plan. Operates as an account manager for the call center's Operations & Quality functions to
and efficient service to our clients leading, managing, developing and motivating a team of call centre Provide input into team awards and implement and manage incentive budgets Monitor and plan weekly team on a monthly basis and monitor adherence thereto Manage physical resources and tools of trade eg seating and procedures are referred to the Operations Manager • Any decision made must be consistent for all Coaching and leadership practices for the team assist in improved performance over an extended period
to real-world projects that make a difference. Assist in the implementation and maintenance of IT systems Contribute to ongoing projects in areas such as data management, analytics, and customer support. Participate
developers, database architects, data warehouse managers, data analysts and data scientists on data initiatives the Executive, Service, Data and Design teams to assist with data-related technical issues and support experience in large data environments Experience managing a team of analysts, ETL procedures, demonstratable
variance is less than 5% Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers Take for relevant campaigns Coordinate with Gradbay Manager to help transition agent from Training to Gradbay own Trainees on observed Knowledge and Skill gaps Manage Attrition within Training groups with regular one Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement Improvement Coordinate with Gradbay Manager to help transition agent from Training to Gradbay as per expectations
variance is less than 5% · Support Projects/BQ Management/Campaign Launches, Upskills, Refreshers · Take relevant campaigns · Coordinate with Grad bay Manager to help transition agent from Training to Grad Trainees on observed Knowledge and Skill gaps · Manage Attrition within Training groups with regular one Suggest improvements to Training Manager, Content Designer and Gradbay Managers towards Continuous Improvement Improvement · Coordinate with Grad bay Manager to help transition agent from Training to Grad bay as per expectations