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ensure consistent delivery of excellent Customer service across all departments. Reports To : MANAGING DIRECTOR delivering in full and on time Achieve agreed Customer Service turnaround standards Ensure deliveries to Customers the couriers are within agreed service standards Monitor Customer service standards in the Call Centre
efficient receipt, storage, including all value adding services Investigate items that are not recorded in the as per zoning Supervise house keeping CUSTOMER SERVICE Assist with customer/supplier queries and complaints; Supervise and check all customer collections Maintain service delivery and quality. Supervisory Skills/Experience
efficient receipt, storage, including all value adding services Investigate items that are not recorded in the as per zoning Supervise house keeping CUSTOMER SERVICE Assist with customer/supplier queries and complaints; Supervise and check all customer collections Maintain service delivery and quality. Supervisory Skills/Experience
bottlenecks, and troubleshooting to ensure competent service delivery. Minimum matric Excel literate 3 - 4
bottlenecks, and troubleshooting to ensure competent service delivery. Minimum matric Excel literate 3 - 4
Contribute to an effective service delivery through the handling, monitoring and control of Ocean, Air Prioritise shipments based on POL - routing / carrier service Arrange forwarding according to INCO term (Check chain management experience in Export Freight Services Forwarding and Clearing experience is required
Contribute to an effective service delivery through the handling, monitoring and control of Ocean, Air Prioritise shipments based on POL - routing / carrier service Arrange forwarding according to INCO term (Check chain management experience in Export Freight Services Forwarding and Clearing experience is required
solutions to our clients. We specialize in sea freight services, offering efficient and reliable transportation procedures and requirements. Customer Service: Provide excellent customer service by addressing inquiries and resolving
rates with carriers, freight forwarders, and other service providers. Build and maintain strong relationships reliable service. Monitor supplier performance and escalate issues as necessary to ensure service level