shortfalls in member experience across all touchpoints, for all kinds of customer interactions, transactions pre and post retirement • Design and implement all onboarding processes and procedures of new members have the tools to do their jobs • Timeously resolve all escalated complaints ensuring these are closed against measures • Stakeholder management • Engage with all members and key stakeholder to understand their requirements environment. • Pension fund experience advantageous All suitably qualified candidates are encouraged to apply
sales targets. To develop, implement and monitor all sales activity levels within the department, including internal sales team, coordinating and motivating all internal sales staff. Improve sales turnover and Sales manager in all sales activities and fulfill the role of internal sales support for all Key Accounts Business Development team. Actively collaborate with all support functions in the business, Finance, Procurement
data to identify areas for improvement Ensure that all branch activities comply with company policies and