The role of the Helpdesk Team Lead is to lead and mentor a Helpdesk technical team, monitor system performance remotely assist clients on all inbound channels . The Helpdesk Team lead plays an important role in maintaining matrix. Maintain oversight and control over all Helpdesk staff in relation to service levels and functional
whole technology landscape.
access and use SQL Server 2016 (or newer) ITSM Helpdesk Sharepoint Wikipedia system Microsoft Office applications access and use SQL Server 2016 (or newer) ITSM Helpdesk SharePoint Wikipedia system Microsoft Office applications access and use SQL Server 2016 (or newer) ITSM Helpdesk Sharepoint Wikipedia system Microsoft Office applications access and use SQL Server 2016 (or newer) ITSM Helpdesk SharePoint Wikipedia system Microsoft Office applications
access and use SQL Server 2016 (or newer) ITSM Helpdesk Sharepoint Wikipedia system Microsoft Office applications access and use SQL Server 2016 (or newer) ITSM Helpdesk SharePoint Wikipedia system Microsoft Office applications access and use SQL Server 2016 (or newer) ITSM Helpdesk Sharepoint Wikipedia system Microsoft Office applications access and use SQL Server 2016 (or newer) ITSM Helpdesk SharePoint Wikipedia system Microsoft Office applications
for overseeing the Business and System Analysis, Helpdesk (Internal and External), Testing and Infrastructure
resolving problems logged by users through the helpdesk system. Technology exposure C++ Delphi C# Object
resolving problems logged by users through the helpdesk system.
Technology exposu
End-User Support Handle user requests via the Helpdesk system, telephone and e-mail Provide timely and
and update and finalize all completed job cards/helpdesk queries with this information once functionality
Services (IIS) Nagios and Monitoring Linux (Ubuntu) Helpdesk and Support Experience Technical Problem Solving