Handling of incidents according to GROUP processes. Management/Coordination of Incidents across several internal external support organisations Config management & Service management Active participation in Agile ceremonies in particular Incident, Problem Management, Configuration Management. ADVANTAGEOUS TECHNICAL SKILLS SQL
responsible to action the request or requirement. Manage requests raised by users either telephonically Microsoft Operating Systems local and remote administration and Microsoft Office applications. Strong problem-solving to analyze and troubleshoot potential solutions. Data analytics and trend analysis Presentation skills servers, databases, device patching, license management. Knowledge of GROUP processes and tools beneficial
CIT Business Solutions is a Managed Service Provider, we are looking for a motivated JNR,Mid and SNR Install and Support LAN / WAN Equipment Firewalls Managed Switches Routers Wireless Devices Microsoft Hyper vehicle. Microsoft Hyper V Experience in management and administration of remote and anti-malware centralised Microsoft 365 configuration , administration and migration SharePoint Firewall Managed Switches Wireless Devices
Understanding and implementation of security and data protection Highly experience on all Frameworks ( design and development, RESTful Services & IIS Management on Server 2016) Valid driver's license (no endorsements) and requests received from Clients Assisting with data manipulation, database changes and database design Understanding and implementation of security and data protection Analyzing documentation and providing API design and development RESTful Services IIS Management on Server 2016 MINIMUM ESSENTIAL QUALIFICATIONS
Technical Operations Incident Management (IM) Change Management (CM) Problem Management (PM) IT Operations Process