is looking for an Unified Endpoint Management Technical Specialist to join their team of professionals IT Service Management (ITSM) VIP and end-user support requests. Be responsible for the verification, Plan and execute infrastructure lifecycle tasks (technical lifecycle, change management). Resolve incident Experience with VIP and End-user support. Experience with technical documentation, standard operating operating procedures and user support guides. Experience with Active Directory/Azure Active Directory. Exposure
Operations Engineer (Advanced) to join their team Understand the business requirements, preparing AS-IS, functional and/or technical design document(s) Proactively propose solutions to improve the support of (new) business including Materials Management where integration requires this Preparation of testing documents and perform process owners Go-live preparation and post Go-live support Interaction with clients through meetings, calls issues for the system and providing support Executing the required changes through configuration Executing
Business applications and services. Operational Support: Create user accounts on Active Directory domain Engage with Business whenever role reviews are required. Consult with staff, managers, and executives about the best security practices and providing technical advice. Interface with IT stakeholders and ensure service requirements. Form part of a team providing 24/7 technical IT Security Operations support to users Malware alert reviews. Programme and Project Support: Provide support to the Programme Office in the build and
delivery requirements. Review code of team members in line with quality and delivery requirements. Ability users when required. Compiling of user and operational manuals. 2nd and 3rd level technical operational operational support for developers (technical end users developing on the platform). Provide Technical guidance
delivery requirements. Review code of team members in line with quality and delivery requirements. Ability users when required. Compiling of user and operational manuals. 2nd and 3rd level technical operational operational support for developers (technical end users developing on the platform). Provide Technical guidance
design, development and testing for their assigned technical products or applications within the context of between development and support environments. Track new/changed requirements and ensure these are addressed as develop medium, complex testing components required for Automation. Perform continuous quality analysis (both verbally and in writing) with both technical and non-technical colleagues / users. Willingness to be Certification (Advantageous) ESSENTIAL SKILLS REQUIREMENTS: Testing and Ops Tools: Selenium, Cucumber,
development, deployment, support, and maintenance. Meet with end users and gather requirements Participate in daily daily stand-ups Analyse and implement new system requirements specifications Ensure that all processes are in obtaining the specifications of the user requirements Propose and review system designs and evaluate compliance topics, quality standards and delivery requirements Develop code that is readable, extendable, re-usable deployment plan documents. Preparation of system/technical documentation (as per ISO standards) Preparation/Updating
delivery requirements. Review code of team members in line with quality and delivery requirements Ability users when required. Compiling of user and operational manuals 2nd and 3rd level technical operational operational support for developers (technical end users developing on the platform) Provide Technical guidance Deployments / Releases Planning and monitoring Requirements management and communication Education: IT Degree
delivery requirements. Review code of team members in line with quality and delivery requirements. Ability users when required. Compiling of user and operational manuals. 2nd and 3rd level technical operational operational support for developers (technical end users developing on the platform). Provide Technical guidance
delivery requirements. Review code of team members in line with quality and delivery requirements. Ability users when required. Compiling of user and operational manuals. 2nd and 3rd level technical operational operational support for developers (technical end users developing on the platform). Provide Technical guidance