adventure of being a Client Experience Manager in security services. Your mission? To make sure customers delivering top-notch service and handling all the ins and outs of our Security Services Department. Your five years of hands-on experience managing operations and service delivery in complex customer environments Additionally, you have at least two years of program management experience, specifically in implementing multi-disciplined Whether you've directly managed projects or have had exposure to project management, your insight will be
DEPARTMENT OF INFORMATION TECHNOLOGY SERVICES TRAINING MANAGER (IT) PEROMNES POST LEVEL 8 The successful but are not limited to: Operational training management: Refine and optimise the annual ITS training communicate training schedules in consultation with Management; Establish and maintain a database to track training development and support teams; Make recommendations for service improvement plans, and ensure actions are followed Deputy Director: IT Strategic Support and Client Service to advance the University's strategic objectives
The service desk manager is responsible for managing daily operations of the service desk, managing the the service desk team, representing the team to other stakeholders, and helping to ensure that the service demands, a good service desk manager must have: The ability to build a cohesive team and to manage people effectively understanding of the strategic vision for the service desk and the ability to set the long-term direction Knowledge and understanding of best practices for service management. Strong communication skills, including the
Lead the support groups in providing support services, reporting on performance of the team against Overseeing the desk day-to-day operations of the desk Manage Client relationship (both internal and external Provide Tier 1 support for Voice technologies, IP services and transport technologies. Resolve all technical customers for the specified technologies. Operations Management Identify opportunities for the appropriate and against people and physical assets. Leadership Manage the employee relations climate and ensure corrective
seasoned professional with a passion for client services and leadership? An exciting opportunity awaits dynamic and experienced Business Unit Manager to oversee our client services division. In this role, you will a track record of delivering results in client services, we invite you to join our team and be part of Demonstrated ability to drive revenue and manage client service contracts Minimum Desired Experience: Minimum client service operations, including end-user devices (printing, laptops, desktops, managed service desk
for a Head Service Manager who can; but not limited to; develop support service management, develop new
ITSM tool requirements and ensuring Capacity Management Plans and Capacity Monitoring are in place, and
ion
At least 5 yearsexperience in a Service management environment
Experience working in Risk
capability
/>Tactical/ Operational supplier relationship management
- Ensure supplier execution against SLAs/
improving performance
management frameworks of contracts
- Manage poor performance of suppliers
resolution
- Manage team
Strategic supplier relationship management:
- In line
line with the defined procurement strategy, manages the identification, classification and categorisation
responsible for supplier relationship management and performance management
- Executes supplier development
top-notch IT solutions and talent acquisition services. About Our Client: A JSE-listed company that sells virtual distribution channels. We target many of our services at people who do not have easy access to bank good reputation is our license to operate. Team Management Provide visionary leadership to the DevOps team executives, and relevant stakeholders to develop and manage the DevOps budget. Ensure efficient use of resources Relationship Management Collaborate with finance and relevant stakeholders to develop and manage the DevOps
has a contract vacancy available for a Senior IT Project Manager. The purpose of this role is to plan, project, in line with the companies' project management lifecycle, standards and principles and to take resource requirements and timescales with line managers