Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service
successful candidate will play a vital role in ensuring customer satisfaction and maintaining the reputation of
e the resolved status SLA of the service desk tool of the Customer is not breached by resolving tickets
line with the Process (With approval from the Customer and a valid reason).
Ensure that tickets
ticket acknowledgement SLA of the service desk tool of the Customer.
Quality assurance management
Infrastructure Services: Where Challengers and Innovators Thrive.
We are seeking a Customer Service excellent communication abilities, and a customer-centric approach to service delivery.
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What expertise:
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician Technical Proficiency: configuring and customizing the Customer Service and Sales modules is needed. Sales and Service Process Optimization: rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
experience installing, configuring, and supporting customers home automation systems
Proficiency configuring
productivity applications and Zuper or equivalent field service management systems
Proficiency configuring
experience installing, configuring, and supporting customers home automation systems (preferably Control4,
experience installing, configuring, and supporting customers home automation systems
Proficiency configuring
productivity applications and Zuper or equivalent field service management systems Proficiency configuring and
experience installing, configuring, and supporting customers home automation systems (preferably Control4,
productivity applications and Zuper or equivalent field service management systems
1 year of experience installing
installing, configuring, and supporting customers home automation systems
Proficiency configuring
productivity applications and Zuper or equivalent field service management systems
Proficiency configuring
Managed IT services company seeks a Dynamics Sales/Customer Service CRM Technician Sales and Service Process rules to streamline sales and service operations. Knowledge of Customer Service Workspace is a huge PLUS Technical essential. Proficiency in configuring and customizing the Customer Service and Sales modules is needed. Problem-Solving escalations and ensuring timely resolution of customer issues. Communication and Collaboration: Effective
Position available for a Azure Sales Rep in Centurion in the IT Sector. Previous experience in External Certification Valid Driver's Licenses Own Transport Afrikaans and English professional proficiency 3 sales experience for a managed service provider Personality Attributes: Good communicator English (Afrikaans would be beneficial) time. Exceptional planning and leadership skills Customer first attitude Essential Attributes: Knowledge Certification Valid Driver's Licenses Own Transport Afrikaans and English professional proficiency 3 sales experience
Position available for a IT Sales Rep (External) in Centurion. Matric / Grade 12 Certification Valid Valid Driver's License Own Transport Afrikaans and English professional proficiency 3 sales experience in offerings Knowledgeable on desktop support SLAs Service excellence and communication Shortlisted candidates questions. Will be selling general IT Hardware, Service level agreements and software. Matric / Grade 12 Certification Valid Driver's License Own Transport Afrikaans and English professional proficiency 3 sales experience
Performance Areas
Customer Service
- Receive calls from senior customer engineer/ help desk.
- Escalate problems to senior customer engineer if necessary.
- Provide temporary
that the problem is resolved.
- Ensure all customer queries are attended to and resolved within agreed
infrastructure to provide stable, dependable
services, by working with specialists.
- Replace faulty
/>CSN Support
- Respond to remote/satellite customer call-outs (hardware, software and network calls)