We require candidates that play a crucial role in providing technical assistance and support to our clients regarding network-related issues. You will be responsible for monitoring, troubleshooting, diagnosing, and resolving network problems to ensure our clients' systems operate efficiently. Majori
to customer satisfaction, we are expanding our 24-hour contact center team and are seeking a dynamic and
external users during and if required after working hours. Escalate calls if necessary. Help users maximise Provide server support – ad-hock. Remote support after hours. Provide support on printers, scanners, video Should you not receive any feedback within 2 weeks after the closing date, please consider your application
external users during and if required after working hours. Escalate calls if necessary. Help users maximise Provide server support – ad-hock. Remote support after hours. Provide support on printers, scanners, video Should you not receive any feedback within 2 weeks after the closing date, please consider your application
Our client, a prominent player in CRM and Contact Centre solutions within the Southern African region, is line product support both during and after standard working hours according to the published Standby Roster (application support). Good understanding of call centre environments and equipment. Good understanding
Computing Support, Call Handling / ITIL processes, aid with Incident Management and confirm call resolution with with End User before resolving of the call on HEAT. The ideal candidate must have Matric/Grade 12, an ensuring careful and optimal call management and efficiencies. Manage call escalations to 2 nd Level and persistent incidents. Must be available to provide after-hours Standby Support. Develop and maintain a professional Delivery Manager. Confirm call resolution with End User before resolving of the call on HEAT. Maintain service
managing projects from the beginning to the end, which calls for exceptional leadership, communication, and problem-solving Here are a few steps you will have to go through after you send your resume: If your experience meets the criteria of the vacancy, we conduct a 15-minute phone call because we want to get to know you better. If we we are a good match, we invite you to a 1-hour video call with our hiring manager, which will be followed
(preferably in the contact service centre industry: in-house centre within airline industry or international Exchange 2003, Soft Grid 4.1 or later, System Centre configuration manager (SCCM).
all work performed as well as strict usage of the call logging systems to ensure open communication with whole team. Willingness to be available and work after hours when necessary to minimize business downtime
transportation required) Must be available for after-hours support R12,500 (Depending on experience)