Reference: NCM001677-TM-1 OVERALL PURPOSE OF THE POSITION Support the Aftersales Manager in technical/engineering and administrative tasks, such as managing aftersales & site service records, databases, handling customer complaints and inquiries, coordinating the aftersales team's activities, an
customer queries timeously and render efficient after sales service Key Tasks: Query resolution Customer Customer support Customer PODs Render after-sales service Provide administrative support in terms of: GRVs Variance
this position is to ensure the achievement of After Sales targets and objectives aligned with business and conversion of new Business accounts in the After Sales Department Promotion and selling of Aftermarket Proven and relevant experience within similar After Sales role Relevant Technical qualification within
itineraries
Provide trustworthy feedback and after-sales support
Develop a growth strategy focused
support at customer sites.
closely with other departments, such as projects after sales, and engineering, to identify client needs and
start-up support at customer sites. Providing after sales service and training at customer sites. Providing
closely with other departments, such as projects after sales, and engineering, to identify client needs and
ensure clients receive appropriate advice and after sales service.
closely with other departments, such as projects after sales, and engineering, to identify client needs and