lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
lives safe and successful Following up on incident tickets to make long term improvement Actively making suggestions suggestions to reduce the number of problem tickets Proactive improvements in daily IT operations Qu
resolution including handling of incident tickets in ITSM ticketing system. Generic Responsibilities: Take Knowledge of ITSM Solutions – specifically BMC Remedy Ticketing tool. Ability and willingness to coach and give
(Incident Management) tickets. Action and resolve CIM (Critical Incident Management) tickets as required. Actively
and post Go-live support Operations experience (ticket handling, problem, incident management) Jira and
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility for closing the
(authentication: SAML / OIDC provisioning: SCIM) handling Tickets and Tasks with the responsibility for closing the