experienced Travel Coordinator. Group bookings Ticketing Domestic and regional bookings Car Hire Booking and transfers Negotiating Group Fares with the airlines Planning, suggesting and tailor-made travel itineraries
experienced Travel Coordinator. Group bookings Ticketing Domestic and regional bookings Car Hire Booking and transfers Negotiating Group Fares with the airlines Planning, suggesting and tailor-made travel itineraries
transporter from the airline to the warehouse Batching docs for release at airline Handover to transporter transporter Tracking collection from airline and arrange delivery Matric 2-3 years' experience customs Must
transporter from the airline to the warehouse Batching docs for release at airline Handover to transporter transporter Tracking collection from airline and arrange delivery Matric 2-3 years' experience customs Must
accountable for taking calls, chat
requests or tickets and handling resulting incidents or service requests
knowledge along with discretion to respond to tickets
-Provide client with a first call resolution
clients, when requested, on any pending requests or tickets.
-Work closely with resolver groups, and other
client
-Produce breach and ageing reports for tickets opened by service desk
-Identify gaps and
a higher level
-Methodical in approach to ticket resolution
-Demonstrates ability to interact
- in excess of 10 years. L iaison ability with airlines and hotels Manage an event from start to finish
- in excess of 10 years. L iaison ability with airlines and hotels Manage an event from start to finish
breached by resolving tickets timeously.
incident handling Tickets can be opened as service request or real incident tickets. The solution time time is equal for both ticket types. There are no exceptions concerning public holidays. Service time DAM DAM operations concerning ticket handling: Critical/High/medium/low: 724 Solution time DAM operations operations concerning incident ticket handling: Critical: 1 Std. High: 4 Std. Medium: 17 Std. Low: 35 Std. Solution time DAM operations concerning service request ticket handling: Critical: 1 Std. High: 4 Std. Medium:
environment.