processes. Participate in the Scrum ceremonies – size tickets, run planning and retrospectives. Review code from
support function in its entirety – Classify support tickets into root causes to enable rolled-up reporting
irregularity, or opportunities for improvement. Log tickets on the ITSM system for new incidents, changes,
any issues that may affect progress. Communicate ticket status to relevant stakeholders within the development
Deliver sprint plans and timelines. Communicate ticket status to relevant stakeholders within the development