is hiring customer service agents for a UK campaign. Successful candidates will help customers by providing providing the best services and offering solutions to customer's queries. · Excellent listening and questioning providing excellent customer service is to be friendly · Know your product or service and respond in a timely · Able to work nightshift · 6 to 12 Months customer service experience · Basic of R6000 .Commission ·
Purpose To provide quality and efficient service to our clients leading, managing, developing and motivating motivating a team of call centre agents. Responsibilities KRA / Main Outputs and Responsibilities Detailed communication to agents to ensure that daily and weekly targets are met Respond to escalated customer issues from from Agents Continually evaluate agent performance and conduct regular quality assurance checks of call processes and procedures are adhered to. Coach Agents on issues arising during the course of operations
The role is to support Customer Service Agents in delivering exceptional customer experience to their guests and motivating agents. Competencies, Skills and Abilities: Must have a strong customer experience background change and an environment where that is process and customer experience driven. Able to confidently build strong able to handle team and customer emotions in a service industry where service interruption is common.
The role is to support Customer Service Agents in delivering exceptional customer experience to their guests and motivating agents. Competencies, Skills and Abilities: Must have a strong customer experience background change and an environment where that is process and customer experience driven. Able to confidently build strong able to handle team and customer emotions in a service industry where service interruption is common.