Rental Agency based at the Cape Town International Airport. They require an effective problem-solver who can Addressing customer enquiries, concerns, and complaints Handle escalated issues and ensure customer satisfaction
per performance Sites: Cape Town International Airport, Century City, Tygervalley (Bellville) and Cape below Airport: 06h00 - 23h00 - Until the last flight clears (9 hour shifts) Other sites (off Airport Location): throughout the rental process. Reservation Management: Handle customer reservations, including booking vehicles skills to provide exceptional customer service and handle customer interactions effectively. Experienced Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing
per performance Sites: Cape Town International Airport, Century City, Tygervalley (Bellville) and Cape below Airport: 06h00 - 23h00 - Until the last flight clears (9 hour shifts) Other sites (off Airport Location): throughout the rental process. Reservation Management: Handle customer reservations, including booking vehicles skills to provide exceptional customer service and handle customer interactions effectively. Experienced Adaptability: Capacity to work in a fast-paced environment, handle multiple tasks simultaneously, and adapt to changing
offloading of baggage and cargo;
Rental Agency based at the Cape Town International Airport. They require an effective problem-solver who can Addressing customer enquiries, concerns, and complaints Handle escalated issues and ensure customer satisfaction
position is based at the Cape Town International Airport, and you will be required to work shifts, it is
Ability to handle high volume work, prioritise and work under pressure Key duties – Handle inbound calls
Responsible for :
Key Responsibilities
including the scanning of relevant documents. Handle all complaints received effectively and efficiently Working in a customer services environment Complaint handling experience Strong Microsoft Office experience complaint handling role, ideally with experience in early resolutions Experience in handling fraudulent inception will be advantageous Previous complaint handling experience within an FCA regulated business is