Analyst assesses the quality of performance of contact center staff, monitors communications, and recommends manner.
• Contact Center Quality Assurance: Assess the quality of performance of contact center staff improvement. Prepare detailed reports and presentations on quality performance and provide actionable insights Outstanding customer service skills and dedication to providing exceptional customer care
• Exceptional
of technical support engineers Ensure the team provides timely and effective support to clients Develop improvement, and implement corrective actions Provide guidance, training, and mentorship to ensure high-quality delivery Handle escalated customer issues and provide resolutions Stay up-to-date with the latest industry and takes action to meet those needs Ability to provide guidance and input to others on how to handle escalations Medical Aid Subsidy Pension Fund Contribution Laptop and Cellphone provided Business Expenses covered Training
investigate claims received from all sources, contacting, and interviewing relevant persons whilst gathering identity of whistle blowers and the information they provide are effectively. protected. Analyse relevant data data and review evidence gathered. Provide expert input into investigations. conducted by self and the growth, development, and overall wellness of team. Provide regular feedback and input to the Executive Director growth requirements and disciplinary issues. Providing support, guidance, and effective management of
frameworks such as Ruby on Rails Utilize React Native. Provide company based tech support. Participate in code email us: itcareershireresolve.za.com We will contact you telephonically in 3 days should you be suitable not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
addressing alerts related to service outages, and providing comprehensive technical support to resolve issues Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support wireless, desktop, email, and hosting support. Provide exceptional customer service to FTTH/FTTB customers
The chosen candidate will be responsible for providing support for the systems, applications, and environments R950k pa negotiable on experience and ability. Contact Garth on garthze-merge.co.za or call him on 011
Management Lead POSITION DETAILS JOB PURPOSE : Change Management Consultant provides change management expertise Hold regular meeting with Change Champions to provide them with messaging, gain feedback from them and
Management Lead POSITION DETAILS JOB PURPOSE : Change Management Consultant provides change management expertise Hold regular meeting with Change Champions to provide them with messaging, gain feedback from them and
of technical support engineers Ensure the team provides timely and effective support Develop and implement procedures Handle escalated customer issues and provide resolutions Monitor and analyse support metrics improvement, and implement corrective actions. Provide guidance, training, and mentorship to ensure high company objectives, targets, go above and beyond to provide innovative and creative project management skills and takes action to meet those needs Ability to provide guidance and input to others on how to handle escalations
(golden/trusted) and the target database (LOB), hence providing good quality data by applying the necessary framework/s Responsibilities: