We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors Glen branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop SLA of 80% within 20 seconds. • Confirm customer details according to UPD SOPs when logging calls on UPD Personal Competencies: • Sound understanding of contact centre operating procedures. • Customer service equivalent Experience: • Sound understanding of contact centre operating principles. • Customer service
We are looking to recruit a permanent Contact Centre Consultant to work for United Pharmaceutical Distributors Glen branch and will report to the Distribution Contact Centre Supervisor. Overall Objective: · To develop SLA of 80% within 20 seconds. • Confirm customer details according to UPD SOPs when logging calls on UPD Personal Competencies: • Sound understanding of contact centre operating procedures. • Customer service equivalent Experience: • Sound understanding of contact centre operating principles. • Customer service