Insurance field is on the look out for Inbound Contact Centre Consultant to form part of their Team. This
Reporting into the Institutional Client Services Fund Operations team, the Business Analyst will support Framework and controls Assigned to existing ICS Fund Operations projects and future strategic initiatives Mapping of policies and procedures to the defined Fund Service Matrix Gap analysis between existing Group Creating, maintaining and/or updating required ICS Fund Operations policies and procedures Stay up to date and procedures are tracked and reported timely Provide MI reporting and updates on all assigned tasks
Reporting into the Institutional Client Services Fund Operations team, the Business Analyst will support Framework and controls Assigned to existing ICS Fund Operations projects and future strategic initiatives Mapping of policies and procedures to the defined Fund Service Matrix Gap analysis between existing Group Creating, maintaining and/or updating required ICS Fund Operations policies and procedures Stay up to date and procedures are tracked and reported timely Provide MI reporting and updates on all assigned tasks
Framework and controls
Assigned to existing ICS Fund Operations projects and future strategic initiatives
/>Mapping of policies and procedures to the defined Fund Service Matrix
Gap analysis between existing
/>Creating, maintaining and/or updating required ICS Fund Operations policies and procedures
Stay up
procedures are tracked and reported timely
Provide MI reporting and updates on all assigned tasks
teams
Training
Facilitate and provide training and support to end users and key stakeholders
highlight key risks and opportunities. o Delivery of detailed Operational reports outlining performance by functional the proposed projects to realise the savings and provide weekly reports on the savings realised. o Evolve delivery • General: o Interaction with ops personnel, contact centre personnel, client and other 3PLs. • Tasks co-ordinate small projects Possess a high attention to detail Concerned with maintaining standards of accuracy
Update and Maintain the ERP system with technical details | Manage Job Changes | Oversee vendor changes and equivalent qualification Must have contactable references Must provide pay slips on request Salary Structure: Medical Aid | Provident Fund (Only suitable candidates will be shortlisted and contacted within 14 days)
Update and Maintain the ERP system with technical details | Manage Job Changes | Oversee vendor changes and equivalent qualification Must have contactable references Must provide pay slips on request Salary Structure: Medical Aid | Provident Fund (Only suitable candidates will be shortlisted and contacted within 14 days)
Update and Maintain the ERP system with technical details | Manage Job Changes | Oversee vendor changes and equivalent qualification Must have contactable references Must provide pay slips on request Salary Structure: Medical Aid | Provident Fund (Only suitable candidates will be shortlisted and contacted within 14 days)
to deal with complex issues and migrate between detail and high-level requirements.
with internal and external vendors or service providers to ensure the highest level of client service service. The company is a Linked Investment Service Provider (LISP) ad the role requires the successful candidate Linked Products, Local Unit Trusts and Offshore Funds; Excellent English business writing skills; Afrikaans NOTE: Only suitably qualified candidates will be contacted