troubleshooting and system security, and ensures all tasks are undertaken in accordance with organisational reports, guidelines an manuals for all tasks. In parallel to all the above they will be responsible for accountability for times spent and actions taken Attend to all logged support incidents and calls. • Provide standby level of professionalism and customer service at all times. • Work closely with cross functional teams analysis using the RCA template when required Ensuring all system changes are handed over with the necessary
outstanding service delivery is not present – to hold all employees to impeccable standards • To set, maintain staff time keeping and address accordingly, manage all sick leave where abuse is found. • Ensuring that
outstanding service delivery is not present – to hold all employees to impeccable standards • To set, maintain staff time keeping and address accordingly, manage all sick leave where abuse is found. • Ensuring that