shortfalls in member experience across all touchpoints, for all kinds of customer interactions, transactions pre and post retirement • Design and implement all onboarding processes and procedures of new members have the tools to do their jobs • Timeously resolve all escalated complaints ensuring these are closed against measures • Stakeholder management • Engage with all members and key stakeholder to understand their requirements environment. • Pension fund experience advantageous All suitably qualified candidates are encouraged to apply
optimisation of current business and workflow processes. •All benefit processing activities in accordance with reviews, tracing and verification o Fund valuation and all audits •Provide interpretation advice on the application death benefit lump sums •Valid driver’s license All suitably qualified candidates are encouraged to apply