To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance resolution of queries and provide required customer service Provide specific, factual and correct progress
experience will be advantageous. The post Financial Services Manager – 9435 appeared first on freerecruit.co
GTG007531-LR-1 The Senior Manager: Enterprise Client Service (Service Management) provides professional leadership leadership and coordination for an integrated service delivery and service recovery function for Enterprise customers Enterprise strategy. The incumbent manages Service Relationship and service delivery, driving persistent focus superior business performance and exceptional client service, retention and recovery. To achieve business growth segments by providing relevant and exceptional Services and client support. CVS to be submitted directly
To provide face to face service to customers / members that visit the clients offices and to deliver deliver on the scheme service level agreements to ensure the required customer focus standards are delivered delivered Client service delivery and quality Follow procedures and cooperate with peers and leader for best best possible service delivery Compliance and Risk Management Defined legal, statutory and regulatory compliance resolution of queries and provide required customer service Provide specific, factual and correct progress
abreast of developments in field of expertise, emerging risks and industry trends
(including competitors
and expectations and consider key and/or emerging risks to update the annual risk-based
annual
of banking sector, digital transformation, and emerging risks to assess and
engage with stakeholders
Systems Auditor (CISA) or
Certified Financial Services Auditor (CFSA)
Preferred Certif
qualitative and quantitative data
• Financial services; preferable banking – retail and commercial exposure
understanding of mobile money, fintech, and financial services Knowledge of regulatory environments and future future trends Experience working with African and emerging market consumers Analytical mindset with strong
understanding of mobile money, fintech, and financial services
knowledge of mobile money, fintech and financial services Understanding of regulatory environment and future direction of regulation Experience with African and emerging market consumers, and multicultural sensitivity
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- Stay informed of industry trends, emerging risks, and competitors' activities.
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