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Manage the Benefits Investigation and claims processing function, ensuring the provision of professional Section 37C dependency investigations on death benefits allocations •Manage investigations on death benefit decisions and requests / referrals for case investigations and social advice from other internal departments policy. •Manage costs against approved budget. •Investigate methods to contain / reduce costs. • Corporate
trends with the Member Experience Manager and specialists to ensure that engagement strategies remain relevant retirement) •On request, provide accurate, and specialist advice to members who are pre-retirement in terms promotion campaigns •Work with the Member experience specialists to understand member and pension segments and