7 service window for both change and incident handling Tickets can be opened as service request or real Service time DAM operations concerning ticket handling: · Critical/High/medium/low: 724 Solution time time DAM operations concerning incident ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17 DAM operations concerning service request ticket handling: · Critical: 1 Std. · High: 4 Std. · Medium: 17
Groups Docker/AWS Kubernetes/AWS Git (version handling), Bitbucket, SVN IoC / Dependency Injection Jira
Groups Docker/AWS Kubernetes/AWS Git (version handling), Bitbucket, SVN IoC / Dependency Injection Jira
(authentication: SAML / OIDC provisioning: SCIM) o handling Tickets and Tasks with the responsibility for
with clients through meetings, calls and emails · Handling Tickets and Tasks with the responsibility for