high-quality services through its Integrated Management Information System (IMIS) to clients across various providing technical support and assistance to clients using our Integrated Management Information System Responsibilities: – Provide first-line technical support to clients via phone, email, or helpdesk ticketing after hours and over weekends for standby and support. Qualifications and skillset: – Tertiary Qualification or equivalent. – Proven experience in technical support, helpdesk operations, or IT customer service. –